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Privacy Policy

This privacy policy describes how Medical Card Delaware collects, uses, shares, and protects the personal information you provide through our website Medical Card Delaware and services. It applies to all users and details our data handling practices. Please review carefully.

Information We Collect 

We collect the information you submit to obtain certification per state guidelines. This includes personal and health details such as your name, contact information, address, date of birth, medical history, physician details, and health conditions that may make you eligible under applicable laws.

We use online forms, calls, and encrypted chat services to gather necessary personal details. Required information is marked during the evaluation process. We also utilize cookies and tracking technologies to improve your browsing experience.

Use of Personal Information

The primary use of submitted data is to facilitate your certification application. This requires verifying your identity, medical suitability, physician relationship, and residence location. We access sensitive health details to confirm you meet requirements. 

We also use personal information to communicate certification status, renewal reminders, changes that may impact you, marketing offers, and customer satisfaction surveys. These non-essential contacts provide better service. You can opt out anytime.

Sharing Personal Information

We share your personal information with select third-party service providers as needed to process your certification. This includes identity verification services, physicians, legal counsel, and government health agencies.

We may also share personal information with law enforcement or regulatory bodies if compelled by summons, court orders, or other legal process requirements. We aim for full compliance with relevant health privacy laws.

Personal Data Retention

We retain personal information as long as you maintain an active certification status with our services. Health details and identity verification data may be kept for several years after expiration to defend against allegations of improper issuance per statutory limits.

Marketing data, support tickets, and other non-essential information are purged periodically when no longer necessary for operational tasks and audits. De-identified aggregate analytics are maintained indefinitely.

Your Choices and Rights

You may access your account details and information submitted at any time. Keep your credentials secure as account activity is attributed to the login identity. Let us know immediately if you believe your privacy has been violated through our services.

You can opt out of non-essential communications like promotional emails/calls through preferences. For additional requests involving personal information in our custody, please submit via our web portal for the fastest service.

Data Security

We aim to protect your personal information through organizational and technical methods like encryption, access controls, data minimization, audits, staff training, and need-to-know access policies. However, no data transmission or storage can be guaranteed 100% secure.

By using our website and services, you acknowledge this inherent risk. We will notify impacted individuals of any breach involving sensitive personal information as required by law.

Contact Information

Please direct any requests, questions, or disputes related to this policy to our data privacy coordinator at contact@onlinemedicalcard.com.

Policy Updates

We may need to update this privacy policy periodically as our services evolve. Please check back regularly for the latest on our data collection, usage, and safeguarding practices.